CHARLESTON DENTURE
CENTER RECOVERS FROM
WATER DAMAGE WITH
DAIDA’S DOCUMENT
MANAGEMENT SOLUTION
CLIENT BACKGROUND:
The Charleston Denture Center is a dental facility specializing in denture services located in Charleston, South Carolina. As part of the Piedmont Denture Center group, they manage a significant volume of patient medical records, which are essential for providing quality care and maintaining business continuity.
SUMMARY:
The Charleston Denture Center, part of the Piedmont Denture Center group, suffered severe water damage to their facility, including their patient medical records. Daida provided a swift solution by scanning, indexing, and digitizing the damaged documents, enabling the Denture Center to restore access to critical patient information and improve their workflow efficiency.
THE CHALLENGE:
A broken water pipe caused extensive flooding throughout the Charleston Denture Center’s facility, resulting in more than two feet of water and severe damage to their patient medical records. The water-damaged documents posed a significant challenge to the center’s ability to access critical patient information and maintain uninterrupted service.
THE SOLUTION:
Daida responded promptly to the Charleston Denture Center’s needs by transporting the damaged paper documents to their secure facility in Atlanta. There, Daida’s team worked diligently to carefully scan, index, and digitize the records, placing them on CDs for easy access. Understanding the urgency of the situation, Daida worked around the clock to complete the document recovery process in just a few days.
IMPLEMENTATION:
Daida’s swift implementation of their Document Management Solution allowed the Charleston Denture Center to regain access to their patient records quickly. The digitized records were delivered on CDs, enabling staff to access the information from their office PCs using secure usernames and passwords. The digital format facilitated quick viewing, printing, and faxing of patient records as needed.
RESULTS:
Quickly recovered critical, water-damaged patient records
Cost savings of up to 40% by managing documents in digital format instead of paper
Enhanced HIPAA compliance through secure control of confidential patient information
 Strengthened disaster preparedness by storing digital copies of patient records
Significant improvement in patient service through easy access to information
Protect your critical business documents and ensure uninterrupted access to vital information with Daida!
Our expert team can quickly digitize your records, providing a secure, efficient, and cost-effective way to manage your data. Contact Daida today to learn how we can help safeguard your business against unexpected disasters and improve your overall workflow efficiency
